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Privacy Policy

Effective Date: 09/29/2025

Aleshia Ocasio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Aleshia Ocasio's Square Sites, AO8 Softball Training App and website(collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing information, and account details you provide when registering, booking lessons, or making purchases.

  • Payment Information: Collected securely through trusted third-party payment processors (we do not store credit card details).

  • Usage Data: Information about how you use our app and website, including device type, operating system, IP address, and browsing activity.

  • Communications: Messages, posts, or other content shared on community boards or with us directly.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our Services.

  • Process bookings, purchases, and payments.

  • Send confirmations, updates, and support communications.

  • Personalize training programs and app features.

  • Manage loyalty rewards and track participation.

  • Maintain community boards and ensure user safety.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Trusted third-party vendors (such as payment processors, scheduling tools, or hosting providers) who help operate our Services.

  • Legal Requirements: If required to comply with laws, regulations, or legal requests.

  • Business Transfers: In connection with mergers, acquisitions, or other business changes.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, track engagement, and provide relevant content. You can adjust cookie settings in your browser.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Children’s Privacy

Our Services are intended for athletes and parents. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe your child has provided information, please contact us immediately.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Request a copy of the information we hold about you.

To exercise these rights, please contact us at: [Insert Contact Email].

8. Third-Party Links and Services

Our app and website may contain links to third-party sites (such as payment providers or external training resources). We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. Continued use of our Services means you accept the updated policy.

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Welcome to Aleshia Ocasio LLC  (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of her sites on the Square App, the AO8 Softball Training App, website, and related services (collectively, the “Services”). By using our Services, you agree to comply with these Terms.

1. Services Provided

AO8 Softball Training offers:

  • Private and group softball pitching lessons

  • Clinics, camps, and Pitchers’ Club events

  • Training and pitching programs

  • Community message boards

  • Loyalty rewards programs

  • Access to AO8 merchandise and pitching chalk

2. Booking and Payments

  • All lessons, clinics, and events must be booked through Square Sites, AO8 Softball Training App or website.

  • Payment is required upon booking to secure your spot.

  • Prices are subject to change at our discretion, but confirmed bookings will not be affected.

3. Cancellations and Refunds

  • Private Lessons and Small Group Sessions (5 or fewer players with Aleshia Ocasio):
    Cancellations made within 24 hours of the scheduled session will be subject to a cancellation fee equal to the full session price.

  • Clinics, Camps, and Events:
    Due to limited space, all bookings for clinics, camps, and events are non-refundable.

  • AO8 Softball Training reserves the right to reschedule or cancel sessions due to unforeseen circumstances. In such cases, you will receive a credit or refund.

4. Code of Conduct

By using our Services, you agree to:

  • Respect coaches, staff, and fellow participants.

  • Use the community message board in a positive and respectful manner.

  • Avoid posting inappropriate, offensive, or harmful content.

  • Comply with all facility and safety guidelines.

5. Merchandise and Products

  • All AO8 merchandise and pitching chalk purchases are final unless the product is defective or damaged upon arrival.

  • Shipping times and availability may vary.

6. Loyalty Rewards

  • Loyalty points have no cash value and may only be redeemed within the AO8 Softball Training App.

  • We reserve the right to change or discontinue the rewards program at any time.

7. Liability Waiver

  • Participation in lessons, clinics, and training involves physical activity. By booking, you acknowledge and accept the inherent risks of sports participation.

  • AO8 Softball Training and its staff are not responsible for injuries, accidents, or damages that occur during participation.

  • Parents/guardians are responsible for the supervision and consent of minors.

8. Intellectual Property

All content within the AO8 Softball Training App and website, including logos, training materials, and programs, is owned by AO8 Softball Training and may not be copied, distributed, or reproduced without permission.

9. Termination of Access

We reserve the right to suspend or terminate access to our Services for any user who violates these Terms or engages in misconduct.

10. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted with a new effective date. Continued use of our Services means you accept the updated Terms.

11. Media Release

By participating in AO8 Softball Training lessons, clinics, events, or programs, you grant Aleshia Ocasio, AO8 Softball Training and its representatives the right to take photos and videos of athletes during sessions. These images may be used for training, educational, promotional, and marketing purposes on social media, our website, and other platforms. If you do not consent to the use of photos or videos of you or your child, you must notify us in writing before participation.

12. Cancellation Policy

All lessons must be paid for upon booking. Private lessons and small group sessions (5 or fewer players with Aleshia Ocasio) canceled within 24 hours of the scheduled time are subject to a cancellation fee equal to the full session price. Clinics, camps, and events are non-refundable. AO8 Softball Training may issue credits or reschedule sessions in the event of unforeseen cancellations.


 

 

 

Contact Us

For questions about these Terms & Conditions, please contact us at:

Aleshia Ocasio LLC
Email: aleshia@aleshiaocasio.com
Website: aleshiaocasio.com

Terms & Conditions

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